Why can't I log in to my account?
The system stores your email address and password exactly as you created them when you established the account If you are unable to log into your account, the email address and/or password do not match what is on file. Any differences in capitalization, p
Give Me Wholesale Price Quotations
Please use the online system for quoting prices. Add items to your cart and see the price including shipping. Yes, the price quoted in the price box (and shown in your cart when you add the items) is the product price. Prices on the products do not includ
The price breaks indicated in the online shop normally go up to 100 or 200 pieces. What if you want to order A LOT MORE? Can ActFind give you a good quote?
Of course, we can get you better prices for large volume orders. If you are interested in a quote for a large quantity of items, please contact us with the following details: - The item code and description - The exact desired order quantity - A general p
How to CANCEL an Order Please cancel my order which I placed by mistake! I placed an order, but I've changed my mind. Close the order! There's a payment problem and now I can't send the money. How can I cancel the order?
1. - CANCELLATION BEFORE PAYMENT If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later r
Questions about bank transfers, the order confirmation process and trust!
"I've got a tricky question for you - can you help? I made several similar test orders and checked them out. I haven't paid for any yet, so the orders have order numbers and are 'completed' and 'pending' in the ActFind shop system. So now let's say I
"OK - how do I know you've received the bank payment and you're activating this order?"
We will contact you to confirm we have received the order. We will quote the order number which you will be able to check in your ActFind 'My Account' area. Should there be an unforeseen delay, for example a stock shortage, we will contact you to discuss
"But if you say you've sent the goods, how do I really know they're on their way?"
We will email you with a tracking number 24 hours after we have dispatched your goods. Your goods are insured with the courier delivery and fully trackable online. You will be able to check the goods tracking number with the courier, e.g. DHL,FEDEX,UPS,EM
"Do you give me the tracking number within 2-3 days?"
If you see products listed on our website, which means they are available to order right now. Some specialist products may take longer to deliver than others, e.g. because they require special packing and technical staff to complete the QA review. And som